Payment Policy
Secure & Trusted Payments
At Woodenya, we ensure a safe, smooth, and reliable payment experience for all our customers.
Accepted Payment Methods
We accept the following payment options:
- Credit Cards (Visa, MasterCard, etc.)
- Debit Cards
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- Wallets (as available at checkout)
All payments are processed through secure and trusted payment gateways.
Payment Confirmation
- Orders will be processed only after successful payment confirmation.
- In case of payment failure, the order will not be confirmed.
- Customers will receive an order confirmation via SMS/Email after successful payment.
Pricing & Charges
- All prices are listed in INR (₹).
- Prices may be inclusive or exclusive of taxes, as mentioned on the product page.
- Additional charges such as delivery, installation, or handling fees (if applicable) will be clearly displayed at checkout.
Cash on Delivery (COD) (If Applicable)
- COD may be available on selected products and locations.
- Woodenya reserves the right to disable COD based on order value, location, or order history.
- Customers must ensure availability at the time of delivery for COD orders.
Refunds
- Refunds (if applicable) will be processed through the original payment method.
- Processing time may vary depending on the payment provider (usually 5–10 business days).
- For failed or cancelled transactions, refunds will be initiated as per standard banking timelines.
Payment Security
- We do not store your card or payment details on our servers.
- All transactions are encrypted and processed via secure payment gateways to ensure maximum protection.
Additional Safety & Assurance
- All transactions are protected with advanced security protocols to prevent unauthorized access.
- Payments are verified through secure authentication systems (such as OTP/2FA where applicable).
- In case of suspicious or failed transactions, our system may temporarily hold or block payments for security verification.
- Customers are advised to use trusted devices and secure internet connections while making payments.
- Woodenya is committed to maintaining a safe and transparent payment environment for all users.
Contact
For any payment-related queries, feel free to contact us:
Email: help.woodenya@gmail.com
